SHIPPING POLICY
​UK Standard Delivery
Order are dispatched within 1 working days and we advise you to allow a further 1-3 days from dispatch to delivery, however this does sometimes increase during busy periods.
Standard delivery orders are sent via Royal Mail's 24 or Royal Mail's 48 services. Large items may be sent by courier, we will contact you if this is the case. If you haven't received your order, please allow 10 working days before contacting us.
RETURNS
If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, are non-refundable.
Please return the item, in the condition in which it was purchased, together with your returns slip and we will process the refund/exchange within 72 hours.
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If your item is faulty, damaged, or not as expected, please contact us first, either by email at contact@rcbtech.co.uk and state your order number, the product which is at fault, and the issue. We may be able to issue a refund/replacement without a return (we may require photos in this instance). If you do need to return the product in this instance, we will refund the postage charge.
Please send online returns to:
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RCBTECH LTD Returns
Lok'nStore, Units 1-3
Carousel Way, Riverside Retail Park
Northampton NN3 9HG
UK
WHOLESALE INQUIRIES
If you are a retailer and keen to represent the Coraz Home brand with some lovely products in your shop or online store, then we would love to hear from you!
We have a dedicated trade sales and customer service team who would be happy to advise you on stock, collections and more. Our trade team can be contacted by email at sales@rcbtech.co.uk.